Help! My progress bar is stuck at 0.

If your progress has gotten stuck at 0% there are a few things that may be going on:

  1. We may still be crawling your website. If your website is particularly large, this can take some time. Wait a few minutes and see if any progress occurs.

  2. Your scan is queued behind other scans that are completing first. Wait a few minutes and see if any progress occurs.

This issue shouldn't stick around for longer than ten minutes or so; if it does, please contact us and let us know and we'll definitely take a look at the scan to see what's going on.

As always, if you have any questions or issues at all, please feel free to contact us in our Support Chat or via any of the methods listed on our Contact Page and we'll be more than happy to assist.

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